Privacy Policy
Orto Nova Dental Center (hereinafter: Orto Nova), OIB: 70495825973, at its branch in Rijeka, Lošinjska 16, as the controller of your personal data, uses and protects all information provided by Users when using the website www.dental-croatia.com and other services, particularly regarding the processing of personal data in the provision of its services.
Personal data is any information relating to an identified or identifiable natural person. Specifically, personal data is considered to be any data that determines a user’s identity (e.g., first and last name, email address, postal address, etc.). Personal data processing means any operation or set of operations performed on personal data, whether automated or not, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction, and the application of logical, mathematical, or other operations to such data.
How we collect personal data
Orto Nova collects your personal data, among other cases, in the following situations:
If you contact us directly through any Orto Nova Dental Center website to request information or an offer for our services via our contact form.
If you purchase a service directly from us.
If you respond to our direct marketing campaigns, for example, by filling out a contact form on our website.
If our partners provide us with your data in a permitted manner.
If you are under 16 years of age, please do not provide any information without the consent of a parent or guardian.
How your data may be used
The use of personal data in accordance with personal data protection rules must be justified by a legal basis, and this policy establishes the grounds for each use of personal data.
Legitimate bases for processing data include, among others, legitimate interest, contractual obligations, legal requirements, and consent. Processing based on legitimate interest is used by Orto Nova to promote and provide information about its services, with the aim of maintaining the highest standards in the sale of services from its portfolio. The fundamental rights and freedoms of existing and potential customers are balanced against Orto Nova’s interest in processing data for the stated purpose.
Orto Nova may collect contact details, data on services provided, warranty information, and your history as a patient when using our services for the purpose of processing warranty claims or providing technical support for performed services.
Personal data may be disclosed to third parties where there is a justified basis for such disclosure, such as service delivery or transportation.
Orto Nova uses direct marketing based on your personal data to inform you about news and promotions in our offer, special purchase benefits, presentations of new products, as well as our participation in fairs, conferences, and other events — exclusively with your consent.
Consent for direct marketing can be withdrawn at any time. Any person may also object at any time to the processing of data for the above-mentioned purposes.
Orto Nova is subject to the laws of the Republic of Croatia, as well as supranational regulations, and is obliged to comply with them, including providing your data to law enforcement authorities, regulators, courts, and third parties involved in legal proceedings or investigations anywhere in the world where required. Where permitted, we will inform you directly of such a request before responding, except where doing so would hinder crime prevention or detection.
Providing personal data for the purpose of complying with binding requests for your data constitutes a legal obligation depending on the specific request.
How we protect the security of your data
We use various security measures, including encryption and authentication, to protect and maintain the security, integrity, and accessibility of your data.
In particular, we use the following measures:
Strictly limited personal access to your data based on the “need-to-know” principle.
Secure transmission of collected data.
Firewall installation in IT systems to prevent unauthorised access.
Continuous IT system monitoring to detect and prevent misuse of personal data.
All your data is stored on our secure servers and on secure servers of our partners, and is accessed and used in accordance with our security policies and standards. The protection of your data privacy is permanent, and Orto Nova takes all necessary measures to safeguard it. Personal data is processed securely, including protection against unauthorised or unlawful processing, accidental loss, destruction, or damage.
By registering and filling in the contact form on www.dental-croatia.com, you grant us permission to process your personal data specified in the registration or contact form for the stated purpose, as well as any additional data provided during the document submission process (such as X-rays). The purposes specified in the registration or contact form require your consent for each specific purpose.
We are committed to safeguarding your personal data and processing it in accordance with the EU General Data Protection Regulation (679/2016), the Croatian Law on the Implementation of the General Data Protection Regulation (Official Gazette 42/2018), and other applicable regulations. Personal data collected from users and website visitors, along with other patients and potential patients, will not be used without authorisation or made available to third parties except where specifically permitted by law, required by a legal obligation, or necessary for fulfilling contractual obligations.
We undertake not to misuse personal data from registration forms or other sources (including cookies), nor to disclose it to third parties without your permission, except where expressly required by law or necessary to fulfil obligations.
All beneficiary data is strictly protected and accessible only to employees who need it to perform their work duties. All Orto Nova employees and business partners are responsible for respecting privacy protection principles. We will only collect data that is necessary to fulfil the permitted purpose, legitimate interest, or legal/contractual obligation. Automatically recorded data (IP address, domain name, browser type, number of visits, time spent on pages, etc.) is used exclusively for evaluating website traffic and improving its content and functionality, i.e., for statistical purposes.
Orto Nova informs users about how collected data is used and uses it for marketing campaigns exclusively based on your consent. In case of any changes to your data (e.g., postal or delivery address) recorded during registration, you are obliged to update your information.
In accordance with national and EU legislation on personal data protection, we are committed to:
Processing your data lawfully and in good faith.
Collecting data solely for specific and lawful purposes.
Not transferring data to third parties without prior consent.
Not transferring personal data outside the EU unless the country ensures an adequate level of protection.
Ensuring secure storage and accuracy of personal data.
Processing data only for the period necessary for the stated purpose.
Implementing all necessary technical and organisational measures to prevent destruction, loss, or damage of personal data.
If you do not want us to process your data, or if you request deletion, correction, or transfer of your data, please contact us via email at info@orto-nova.hr or by phone at +385 51 829 600.
Orto Nova may contact you to verify the authenticity of your request.
As a data subject, you may at any time request from Orto Nova:
Access to the catalogue of collected personal data.
Confirmation of whether data concerning you is being processed, and review of the personal data stored, including a copy.
Transmission of your personal data stored in our systems.
Information on the source of the data and how it is processed.
Details on the purpose and type of personal data processed, including relevant explanations.
An explanation of the technical and logical processes involved in automated decision-making, if applicable.
Personal data will be stored for the lifetime of the user or until a request for deletion is received from the individual concerned, after which the data will be deleted. Orto Nova may store personal data beyond this period only if required by Croatian or EU law.
Personal data that is no longer needed will either be irreversibly anonymised or securely destroyed.
If you have any complaints regarding the processing of your personal data by Orto Nova, you may file a complaint with the competent national authority, in accordance with the General Data Protection Regulation and the Croatian Law on the Implementation of the General Data Protection Regulation.
Data Protection Officer
+385 51 829 601
info@orto-nova.hr
